Can I bring my own food and drink onto the site?

We do not allow food or drink to be bought onsite, we have a bar and grill to fulfil all of your food and beverage needs. We do allow cakes for parties and bottled water for you to stay hydrated.

Do I have to be a competent swimmer?

Yes, you must be a competent swimmer who is confident in deep open water. It is very likely for you to go under water. You also have to swim to the Aqua Park to gain access. The lake is on average 5m deep and if seen struggling to swim, a lifeguard will take you out of the water and you will not be allowed back onto the Aqua Park. The same applies for use of the cables and boat.

Can I wear shoes on the Aqua Park?

No Shoes are allowed, we do have Aqua Park Grip Socks available if you would prefer some extra traction on the Aqua Parks.

What time do I need to arrive?

We advise at least an hour before your first activity. Therefore if your session was at 1pm, we advise you to arrive by 12 noon. This gives you time to check in, get changed (if required), and be briefed. Our safety briefing takes place at quarter to the hour.

Do I need to wear a helmet and Buoyancy aid?

In all water based activities everyone must wear a buoyancy aid but only those under 16 have to wear a helmet on the Aqua Parks. During Cable Water Sports, Chariot Rides and Ringo Rides everyone must wear a buoyancy aid and a helmet. Boat Water Sports, such as Water Skiing, Wakeboarding and Wakesurfing require only a buoyancy aid when being towed by the boat.

Should I wear a wetsuit?

This your choice as wetsuits are not compulsory, although they are highly recommended in winter and spring to keep you warm. Wetsuits are also a good idea in summer to avoid sunburn on hot days. You are able to wear your own wet suit if you would like or you can hire one from us at £5 online or £7.50 on arrival. On the day, you can find out an accurate reading of the lake’s temperature to help you make your decision. Please wear appropriate swimwear if you are not wearing a wetsuit, no mankini’s!

Can I participate if I am pregnant?

Activities provided by Liquid Leisure are not available to pregnant women.

Can I wear jewellery on the Aqua Park?

All jewellery must be removed before you enter the park, including ALL removable earrings. If you have recently had any piercings we can provide tape to cover them.

Can I take a waterproof camera or other electrical device onto the Aqua Park?

Yes you can, however they MUST be secured by a chest harness – wearing a camera is at your own risk. We cannot be held responsible for any lost devices.

Can I wear my spectacles?

It is STRONGLY advised not to wear your spectacles on the aqua park, prescription goggles are a good alternative. If you have to wear your glasses, this is done entirely at your own risk, as there is a high chance of losing or damaging them.

Do I have to be physically fit to take part?

No you don’t have to be particularly fit to take part, but it does require a certain amount of strength to use and climb aboard many of the obstacles and the activities can be very tiring.

Can I wear swimming goggles?

Yes you can wear swimming goggles.

How old do you need to be to go on the aqua park?

The minimum age for participation on the Main Aqua Park and the Ninja Warrior UK Aqua Park is 6 years old, but the child does have to be taller than 1.1m.
The minimum age for participation on the Junior Aqua Park is 4 years old, the minimum height is 1m and the maximum height is 1.5m.

Can children go on the Main Aqua Park and the Ninja Warrior UK Aqua Park unaccompanied?

Children aged 6-9 years should be accompanied by an adult over 18 years of age in a ratio of 1 adult to 4 children. The Junior Aqua Park is only for children and parents are not to accompany the children on the park, but they are required to stay close on shore.

Are the Aqua Parks enjoyable for adults as well as children?

Absolutely, It’s a fantastic activity for all the family to enjoy together. It is challenging to both adults and children, but it is great fun for everyone.

Can I wear clothing?

Tight clothing is acceptable e.g leggings, vest tops and T- Shirts, but no loose clothing is allowed due to health and safety reasons.

Can I wear fancy dress clothing?

Unfortunately you cannot wear any loose clothing on any of the activities at Liquid Leisure, therefore we do not allow any fancy dress of any sort on the park.

Will our session be cancelled if it rains?

You still take part in the rain. Our theory is…you are going to get wet anyway! It is good fun in the rain. We have wetsuits available to hire for those wishing to hire on arrival.

What happens if there is a storm?

If we have a storm over head then we will pause the activities and resume them once the storm has passed. Then your time will continue as normal. This does mean we may have to delay later sessions if this does occur.

Can I stop my session on the Aqua Park early?

You can come off the session at any time if you want a rest, you can then continue with your session. You are not allowed to come off early then have the remaining time on another session.

What happens if I am late due to poor traffic?

We will do our best to get you on the session as soon as possible, however this cannot be guaranteed. If you miss your session, no refund will be given. We cannot be held responsible if you are late. That is why we strongly suggest you get to the park at least an hour before your booked session. Therefore if you are booked on at 2pm, you will need to arrive before 1pm to enable us to check your waiver and book you in.

Are there any fish or animals in the lake?

It is a fresh water lake and there are fish and other water related animals. However, they are not going to be interested in getting very close to you.

Can you go on the Aqua Park for longer than one 50min session?

Yes you can, we do offer Double Aqua Park Sessions on our Main Aqua Park, and other packages with back to back activities. You will have to come off the Aqua Park after the first session and go on again at the beginning of the next session. We have to ensure all participants are off the water at the end of the each session. We highly recommend booking this in advance, as there is no guarantee that there will be availability on the next session if it is not booked in advance.

Are there any lockers?

We have lockers available that can be locked with your own padlock, or you can purchase a combination padlock from us for a small price.

Is there parking?

We have lots of off road parking available, however, the car park can become busy at peak times. Therefore, we do suggest you arrive at least an hour before the first activity booked, to ensure you are not late due to delayed parking. On special events, such as the Fireworks Extravaganza, our car parks may become full and getting out of the car parks at the end of the events can be delayed due to the volume of vehicles trying to exit simultaneously. Therefore, we do advise that during these special events you arrive early to guarantee off road parking.

Are there any discounts for group bookings?

Our activity prices have been set at great value, so you will not be able to find another park that offers the same level of activities at a lower price in the UK. If you like a bargain, check out our Off Peak prices to get the best deals available. If you are booking for less than 30 people, you will find our best prices on our website. If you are booking for more than 30 people, or are looking to exclusively hire one of our activities for a session, we can put together a package for you. For these bespoke packages, please email us via: windsor@liquidleisure.com

Are there any changing rooms and/or showers?

We have individual changing huts on the way to the aqua parks, plus 2 changing rooms at the main cableway, but no showers.

Can I cancel my booking?

You can move a booking up to 48 hours in advance of the session time (subject to availability), with a £5 admin fee being charged. If you cancel a booking more than 14 day before the session time, you will be entitled to a 75% refund. Bookings cancelled within 14 days of the session will be subject to no refund.

Do you have reserved areas for party bookings?

We have an area adjacent to our patio called the Lakeside Green that can be hired at a rate of £250 for four hours private use. Alternatively, we have lots of furniture available around the park for use of out attendees. We do ask that you do not try to reserve these facilities by leaving belongings unattended, as items are left at the owner’s risk.

Can I participate in any of the activities at Liquid Leisure under the influence of alcohol or drugs?

No, participants must not be under the influence of alcohol or any other substances during any of the activities at Liquid Leisure.

How should I prepare for a sunny day?

We advise that you wear clothes that will protect you from the sun, including a hat for when you are out of the water. It is also advised that you apply a minimum of SPF30 water resistant sunscreen on sunny days. Please stay hydrated, you can bring bottled water and we offer free tap water in the Lakeside Bar.

Can I bring a dog to Liquid Leisure?

Dogs are not permitted in the main public areas of Liquid Leisure, near any of the activities. People can walk dogs in the car parks, and small dogs are permitted in Camping Vehicle area for those camping in a Caravan, Motor Home or Camper Van. Therefore, day visitors should not bring dogs to Liquid Leisure, especially if you have nobody to supervise the dog outside of the main public areas and dogs under no circumstances should be left in cars.

Should I go in the water with an open wound?

Seek medical opinion on whether waterproof dressings for smaller cuts would be sufficient protection. NOTE: General advice for swimmers is to keep out of the water if there is an open wound although HMG Guidance suggest waterproof dressings for smaller wounds.

Could I get Leptospirosis (Weil’s disease) from the lake?

Leptospirosis, also called Weil’s disease, is an infection you can get from animals. It’s rare in the UK.

Leptospirosis is spread in the pee of infected animals – most commonly rats, mice, cows, pigs and dogs.

You can get leptospirosis if:

• soil or freshwater (such as water from a river, canal or lake) that contains infected pee gets in your mouth, eyes or a cut – usually during activities like kayaking, outdoor swimming or fishing
• you touch an infected animal’s blood or flesh – usually from working with animals or animal parts

It’s very rare to get leptospirosis from pets, other people or bites.